Privacy Policy, Terms & Cookies
Your privacy and trust matter to us
Quick Summary
What we do: CareerVertex provides AI-powered CV matching services to help job seekers and recruiters.
Your data: We only collect what's necessary to provide our service and never sell your personal information.
Your rights: You can access, modify, or delete your data at any time through your account settings.
Terms of Service
1. Acceptance of Terms
By accessing or using CareerVertex ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
By subscribing to any paid plan, you explicitly agree to these Terms & Conditions and our Privacy Policy.
2. Service Description
CareerVertex provides AI-powered CV analysis and job matching services. Our service includes:
- CV parsing and analysis using artificial intelligence
- Job description matching and scoring
- Recruitment management tools for employers
- Career insights and recommendations
3. User Accounts and Subscriptions
To use our service, you must create an account and maintain a valid subscription. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Keeping your account information current and accurate
- Timely payment of subscription fees
4. Acceptable Use
You agree not to use our service to:
- Upload false, misleading, or inaccurate information
- Violate any applicable laws or regulations
- Attempt to reverse engineer our AI technology
- Share account credentials with third parties
- Use the service for any illegal or unauthorised purpose
5. Payment and Refunds
Subscription fees are charged monthly and are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice.
6. Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for any losses resulting from service downtime.
7. Limitation of Liability
CareerVertex's liability is limited to the amount paid for the service in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us:
- Account Information: Name, email address, company name
- CV Content: Text and data from uploaded CVs
- Job Descriptions: Text from job postings you analyse
- Usage Data: How you interact with our service
- Payment Information: Processed securely through Stripe
2. How We Use Your Information
We use your information to:
- Provide AI-powered CV analysis and matching services
- Manage your account and process payments
- Improve our AI algorithms and service quality
- Send important service updates and notifications
- Provide customer support
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share data only in these circumstances:
- Service Providers: With trusted partners who help operate our service (Stripe for payments, Anthropic for AI services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition
4. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Secure cloud infrastructure (Railway, PostgreSQL)
- Limited access controls and authentication
5. Your Rights
Under GDPR and UK data protection law, you have the right to:
- Access: View all personal data we hold about you
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Objection: Object to processing of your personal data
You can exercise these rights through your account settings or by contacting us.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.
7. International Transfers
Your data may be processed in countries outside the UK/EU. We ensure adequate protection through:
- Standard Contractual Clauses with service providers
- Adequacy decisions from the ICO/European Commission
- Appropriate safeguards for data protection
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our service is used.
2. Types of Cookies We Use
Cookie Type | Purpose | Duration | Essential |
---|---|---|---|
Essential Cookies | Authentication, security, session management | Session/1 hour | Yes |
Functional Cookies | Remember your preferences and settings | 1 year | Optional |
Analytics Cookies | Understand service usage and performance | 2 years | Optional |
Payment Cookies | Secure payment processing (Stripe) | Session | Yes |
3. Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers allow you to block or delete cookies
- Our Cookie Banner: Choose which optional cookies to accept
- Third-party Tools: Use privacy-focused browser extensions
Third-Party Services
Our service integrates with trusted third-party providers:
- Stripe: Payment processing - Privacy Policy
- Anthropic: AI services - Privacy Policy
- Railway: Cloud hosting - Privacy Policy
- Bootstrap CDN: UI framework - Privacy Policy
Each service has its own privacy policy and data handling practices.
Changes to This Policy
We may update this policy from time to time. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email if you have an account with us
- Display a prominent notice on our website
- For material changes, provide 30 days' notice
Your continued use of our service after changes take effect constitutes acceptance of the updated policy.
Questions About Our Policies?
We're committed to transparency and are here to help if you have any questions.
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